Privacy Policy

This Privacy Policy describes how painfreeaussies.com.au (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files placed on your device and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.

“Log files” track actions occurring on the Site and record data such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record browsing information.

When you make or attempt to make a purchase through the Site, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information.”

“Personal Information” in this Privacy Policy refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to:

- Fulfill any orders placed through the Site (including processing payment information, arranging shipping, and providing invoices/confirmations);

- Communicate with you;

- Screen orders for potential risk or fraud; and

- When consistent with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use Device Information to help us screen for risk and fraud (particularly your IP address) and to improve and optimize our Site (for example, by generating analytics on browsing and marketing performance).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our store (Shopify’s privacy policy available on their website). We also use Google Analytics to help us understand how customers use the Site (Google’s privacy policy available on their website). You may opt out of Google Analytics using the tools provided by Google.

We may also share Personal Information to comply with applicable laws and regulations, respond to lawful requests such as subpoenas or warrants, or otherwise protect our rights.

OVERSEAS DISCLOSURE

Some Personal Information may be stored or processed outside Australia, including in the United States and Canada, where our service providers such as Shopify, Google, and analytics or email providers operate. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

BEHAVIOURAL ADVERTISING

We use your Personal Information to serve targeted advertising or marketing communications we believe may be relevant to you. For more information on targeted advertising, visit the Network Advertising Initiative’s educational page.

DO NOT TRACK

We do not alter our data collection or practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS 

You have the right to request access to the personal information we hold about you and to request that it be corrected, updated, or deleted where appropriate under the APPs. If you would like to exercise these rights, please contact us using the details provided below.

If you are a European resident, you have additional rights under GDPR. Your information may also be transferred outside Europe, including to Canada and the United States.

DATA RETENTION

We retain Order Information for our records unless and until you ask us to delete it.

CHANGES

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

COMPLAINTS & CONTACT INFORMATION

If you have questions about this policy, would like to access or update your personal information, or want to make a privacy complaint, please contact us at:

📧 Email: support@painfreeaussies.com.au

We take all privacy complaints seriously and will respond within a reasonable timeframe.