Standard Shipping: FREE of cost and takes 6-12 working days.
Express Shipping: $6.99 comes between 4-10 working days.
Order Processing: Orders are usually shipped within 24-48 hours.
Tracking Information: Once your order has shipped, you will receive an email with tracking details. This allows you to monitor the progress of your order until it reaches its destination.
- Multiple Items Ordered: If you order multiple items in a single order, they may ship from multiple locations based on stock availability. This is done to ensure that you receive your full order as quickly as possible.
Track My Order:
Simply click on Track Your Order tab at the top of the page or click on this link: https://painfreeaussies.com.au/apps/tracktor/track
Efforts to Expedite Shipping:
Dedicated Monitoring Team: We have an outstanding team that monitors the status of in-transit packages on a daily basis. Just send us an email on firstname.lastname@example.org and we will help you with your query.
Urgent Measures: Our team takes prompt and necessary measures to ensure quicker and safer shipping, even in the face of unexpected delays.
Package Return Scenarios:
- Inaccurate/Incomplete Address: If the address provided is inaccurate or incomplete, the carrier may be unable to deliver the package and it may be returned.
- Refused: If the recipient refuses to accept the package, it will be returned.
- Unclaimed: If the recipient does not claim the package within a specified time period, it may be returned.
- Recipient Not Located at Address/Moved: If the recipient cannot be located at the provided address or has moved, the carrier may be unable to deliver the package, resulting in a return.
- Unknown Reason: There may be cases where the package is returned for reasons unknown or not specified.
Steps to Take:
Contact Us: You can also get in touch with us (customer support) to inquire about the return and explore the possibility of redelivery. Message us via Contact Us (https://painfreeaussies.com.au/pages/contact-us) page and we’d love to help you.